FAQ's

Yes. Every Woollyfelt product is handcrafted by skilled women artisans in Nepal using traditional felting techniques. Because of this, slight variations in size, shape, and texture are natural and part of the product’s uniqueness.

We use 100% natural wool, sourced responsibly and mulesing-free. Our products are free from harmful chemicals, synthetic fillers, and toxic dyes.

Each item is handmade, so no two pieces are identical. Colors and shapes may vary slightly , this is part of the beauty of handcrafted products.

Yes. We offer custom designs, private labeling, and wholesale options. Please visit our B2B section or contact us for more details.

We operate from the United States, with manufacturing in Nepal. Orders are fulfilled through our logistics network depending on product availability.

Yes, we ship worldwide. Shipping rates and delivery times vary depending on your location.

Delivery times typically range from:

• USA: 3–6 business days
• International: 4–6 business days

For wholesale or bulk orders, timelines may vary and will be communicated in advance.

Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

For international orders, customs duties or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

We may offer free shipping on select orders or promotions. Please check our shipping policy or current offers.

We accept returns within 14 days of delivery, provided the item is unused and in its original condition.

Please contact us with your order details, and our team will guide you through the return process.

Yes. Once your return is received and inspected, we will process a refund or exchange based on your preference.

Return shipping costs are generally the responsibility of the customer unless the item is defective or incorrect.

Please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

Felt products should be cleaned gently:

• Spot clean with cold or lukewarm water
• Use mild wool-safe detergent
• Air dry naturally

For detailed care instructions, please visit our Care Guide page

We recommend avoiding machine washing unless specifically mentioned. Hand cleaning is always the safest option.

Wool felt can shrink if exposed to hot water, heat, or aggressive washing. Always use cold water and air dry.

Yes. Our products are made from natural, non-toxic wool and are safe for everyday use.

Yes. We use mulesing-free wool sourced from responsible suppliers.

Yes. Our products are:

• Made from natural wool
• Biodegradable
• Produced using low-impact, handcrafted methods

Absolutely. We ensure:

• Fair wages
• Safe working conditions
• No child or forced labor

Our production aligns with global standards such as:

• SEDEX
• ISO-aligned processes
• GMP
• CE (where applicable)

Yes. We use secure systems to protect your personal and payment information. Your data is never sold or shared without consent.

All payments are processed through secure, encrypted gateways to ensure safe transactions.

No. We do not store your payment information.

Yes. We provide competitive pricing for bulk and wholesale orders.

MOQ varies depending on the product and customization. Please contact us for details.

Yes. We offer private labeling and custom designs for B2B clients.

You can download our catalogue from the B2B section or request it directly from our team.

You can reach us via:

• Email
• Contact form on our website

We typically respond within 24–48 hours.

Currently, we operate primarily online and through our retail partners.

Because every product is:

• Handmade with care
• Ethically produced
• Eco-conscious
• Designed to last